PetSmart, Inc
Petsmart grooming misery

I have a 7 year old great white pyrenees who is in need of a good grooming. I called and scheduled an appointment with Petsmart and described in detail how he was old and his hips were not doing to well and the woman said that they could handle everything fine and that nothing would be a problem. Believing her I made my dog, Cosmo get into my car which was not an easy task being 180 pounds and having bad hips. When I arrived at Petsmart they looked at him and said "oh we wont be able to handle him". One lady was more understanding than the miserable girl working in the back who just kept going on about how they could not handle working with him. They called in the manager and he said to have him out down at the vet! It was appalling. After 20 minutes of arguing with them they still said no so we had to get my poor dog who they could clearly see was in need of their services back into the car again to come home and continue to suffer!

Company: PetSmart, Inc
Country: USA

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