Complaint / review / scam report
Ingrid Mahogany, complaint against social service provider
Ingrid Mahogany, unprofessional and poor service to clients

Complaint / review text:
My name is Andrew Mcdougal, I am writing to you regarding
My experience at a transitional home called Federal City Recovery located in
SE Washington D.C, under the support of Ms. Ingrid Mahogany The purpose
of the housing program is to provide temporary (6 months) housing to
displaced and homeless persons that are working and can save money
into an escrow account,
I moved into the housing program at FCR in august 2016 at resident
2606 Bowen Road S.E Wash DC, I started paying in to my escrow every 2 weeks,
I work part time at Safeway making less than 20 hours a week And I get
paid every Friday, when I moved in I asked Ms, Mahogany may I pay my
escrow every 2 weeks Instead of every Friday because I don’t make
enough in one week to pay escrow plus my other expenses, at first she
replied “Yes” than a month later she retracted and said “you get paid
by Safeway every Friday so you should pay escrow every Friday, not
every 2 weeks” I tried to explain to her it would have been very
difficult for me to pay my escrow every Friday, Im enrolled in school
full time Monday thrue Friday for construction welding, HVAC (heating
and A.C) and training for building maintenance, plumbing and carpentry
at C.E.T (Center for Employment Training), once a week I attend therapy
treatments for my PTSD(Post Traumatic Stress Dissorder) buy groceries
and basic necessities, pay my monthly phone bill, attend mandatory
meetings 2 times a week with Ms. Mahogany while seeking a second job
and going to work part time at Safeway, but she would cut me off and
not listen to reason
BY November 2016 a new policy went in effect at FCR that no one can work late
anymore!! Ms. Mahogany said everyone must make the 12mid nite
curfew or be discharged from FCR! NO MORE WORKING LATE! I told Ms.
Mahogany im scheduled to work evening at my part time job at Safeway
and sometimes I work late and may not be able to make it in by curfew,
her only response was
She even told me to tell my employer to let me go home early
to make curfew on time,
This Jeopardize my job and my availability to work, FCR wants me to
pay my escrow every week but endangers my availability to work in the
process causing me to make paying my escrow more difficult
On Monday December 5th Ms. Mahogany called me in to her office for a
mandatory case review, she wanted to know about my discrepancies of
missing escrow payments, “you get paid every Friday you should pay
escrow every Friday and not every 2 weeks “ she said, I tried to
explain to her between going to school, attending therapy and looking
for a second job the transportation expenses completely depletes my
allowance making it difficult for me to pay escrow
I asked Ms. Mahogany may I speak to the director of FCR and
she said No! I asked why not? I should be able to speak with the
director, she finally gave in and called the director of FCR And put
him on 3way speaker phone, but she didn’t let me talk to him, Ms.
Mahogany did all the talking and I never got to say one word to the
director, Ms. Mahogany spoke all bad about me without allowing me to
defend myself, Ms. Mahogany denied me my right to be heard by the
Director of FCR, I asked to speak to the director and she did all the
talking after speaking all bad about me I was discharged from the
program, and I was told I had until 5pm the next day less than 24 hours
to move out, I was frustrated, angry stressed and I went right back
into depression
The next day Tuesday 6th it rained all day, I went to my place of residence
to check on my things and retrieve some of my items
but i was barred from the premises and could not enter to get any dry clothes
i written a appeal letter to FCR and gave it to Ms .Mahogany,
I asked when do I get my appeal? Ms. Mahogany replied “when you move out “
But The purpose of an appeal is to stay in!! Not move out.
according to FCR rules, the appeal process takes 5 days where it goes through the
clinical director and the executive director and goes under review for
5 days, but it did not happened, again I was denied my right to due
process, No due process Has taken place my appeal went unheard and
went no where, I was put out school and I missed my therapy treatments
for depression I was left homeless and returned to a state of depression and suicidal tendencies
FCR has misrepresented it self to help those going through recovery,
the organization failed to stick by its name and failed to do what its name
implies "Recovery" instead i have not recovered, I was going through
recovery to further my goals and education obtaining certifications
while working part time and FCR put me out while I was getting my life
together, FCR has lost hindsight of what “Recovery “ is they pulled
everything from under him while I was going through recovery, I
almost got put out school, my homework and studies became extremely
difficult, I fell back into depression and now to cope with this
My complaints are

· FCR failure to report (more than 50%) additional money put into escrow

Negligence i was put out on harsh climate conditions

· I was denied the right to be heard by the director

· i was denied my right to due process to go through proper channels

· My appeal went unheard

· job endangerment ( i was instructed to cut my work hours to meet curfews)

· Misrepresentation ( Agency "Did Not" help me to recovery)

· Mental anguish contributed to PTSD

· Medical dependency on medical marijuana and psychiatric therapies

Contact information:
Author: social service complaint

Offender: Ingrid Mahogany, complaint against social service provider

Country: USA

Category: People


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