Complaint / review text:
I've been meaning to write this review for a while and I've gotten to the point where I just want to warn anybody that would listen. I would NOT recommend Big City Bride to anybody.
I had to fire Susan Cordogan after giving her a first 'warning' before because I felt I was just another wedding to her. Maybe I was the only one she did a horrible service to but one is enough.
I'm sure people are lured by Big City Bride’s seemingly lower rate compared to other wedding coordinators but I think it's worth spending more to go with another company/vendor. I learned the hard way. I paid Susan Cordogan $5000 for the minimal work she's done for me.
I hired her probably 10 or 8 months from the wedding. On the 6th month out, I started to feel that maybe Susan Cordogan had over-booked herself. I asked her if this was the case. She said she was fine and that she could handle it. It got better after that- she started answering my emails and responded better than before. But then shortly after, the planning started to slack again.
I waited, I was patient. After the final walk-through that we did which only lasted less than 30 mins, I just knew I can't give her another dime for her services. I decided to look for another coordinator. This was only 2months away from my big day! I could just go on and on about her unprofessionalism. I really didn't feel like she cared about our wedding which is not something you want to feel about your coordinator.
I had to make another trip (since I live 100 miles out of town), to do another final walk-through with my new coordinator. The minimal 30 mins that Susan Cordogan spent on my walk through was nothing compared to the detail oriented 3-hr walk through that my new coordinator spent with me.
I am so happy that I trusted my instincts to hire a new planner. Also, I'm fortunate enough to be able to forget about the $5000 that I already wasted on Susan Cordogan and Big City Bride and just move on.
I'm really puzzled why there's so many good reviews about her. Maybe it was just really bad luck that she decided to slack on our wedding but if I'm gonna pay someone to help me plan the biggest day of my life, I want someone consistent and reliable.
PS Also, when I told her I was no longer going to need her services, she didn't offer an apology or anything. She just stopped responding- very unprofessional.