Empire issues - Tony sales rep visit 8/17 - sold laminate and 2 rooms carpet. Said laminate would fit floor - installers would remove what's there put down a layer of something and it would be ok - Called Tony... And set up installation on or about 9/4 for laminate on 9/15 and carpet on 9/17. - No ...
Earlier this year I bought a townhouse and needed some new carpet installed. I've always seen the catchy Empire Today jingle on TV, so I had them come out and got a quote on some carpet, surprisingly it was cheaper then the other place I checked, so I decided to go with them and I needed it ...
We've been in our home since July and had the three bedrooms carpeting replaced. I liked that Empire had an eco friendly carpet and went ahead and upgraded the pad to make sure the carpet would last. However, within six to eight months the nap looks shoddy and upon contacting the company they said ...
WATCHOUT: The company requires 100% payment before the job is done and that is not negotiable. This is not industry standard and they will fight you tooth and nail trying to convinece you it is. This is extremely worrisome because they use only independent contractors to do the installations, which ...
I made a report on the 19th and have still heard nothing. When empire came to my home I told them I had pets and needed something small dog proof. The salesman told me about this special 25 year carpet and if they happen to soil it would not touch the pad. This was for my bedroom. Well it is now 3 ...
Empire Salesman sold me a carpet and said that Empire has a guarantee on any stains or wear for 10 years. We have kids so thought that is a good warranty for us to have. We have had the carpet for 1 year now and their is excessive wear on two area's and many stains that will not come out. We even ...