Verizon wireless
Complaints, reviews, scams and fraud reports

Verizon Wireless
Awful customer service

Verizon Wireless does not care about their customers. They told my husband when he canceled his service that they would prorate his his bill to only 4 days of service and that didn't hold true. Prior to that, his phone broke so to avoid paying for a new phone the salesman talked him into adding a line to get a free phone and ...

Verizon wireless
Verizon has bad customer service

2 different Verizon Wireless reps told me they owed me $130.60 they refunded me $7.71 After 10 years this is they way they thank me.  They are a very missleading company.  My recommendation is to stay away there are much cheaper plans and better customer service elsewhere. The agent clearly agrees and can see that the previous ...

Verizon Wireless
Verizon Wireless website

Verizon's website makes it really hard for you find a phone number to call. And the "specific wants" they need you to have are not things that apply. For example I want to view an old statement, but I can't put that in the search bar they give you. I had to search the contact us section extensively to get a number to call. ...

Verizon Wireless
BAD customer treatment

10 years ago I switched to Verizon Wireless because they had great deals and great service, but recently they have gone down hill tremendously. So bad in fact I am thinking of giving up the great wireless services for better customer service. Not happy with Verizon at all and come January I am switching to AT&T... I know about ...