I attempted to place an online order back in february. I never received an order so I finally cancelled it in May (I think) it's been so long that it's hard to keep track. I e-mailed several times & attempted calling several times to find out what was going on, they rarely answer their phone ...
On tuesday dec. 1st I placed an order with reptile depot for 9 baroni mantellas, 2 pygmy chameleons, a live plant, and a digital timer, for a total of $285.77. I spoke to a representative on the phone the day before. The order was to go out on the first and arrive the next day. I make my own ...
I placed 3 online orders with the company over a year and half period, so I am now sure that the problems with the orders were not accidnetal. First order I placed for tortoises was charged $450, I waited for them for almost 2 weeks and nothing shows up (after paying for next day delivery) I ...
Reptile has to be the worst company I've ever dealt with. We ordered some live animals with the expectation they would be shipped appropriately for cold weather. When they arrived not only had they not been send with any heat packs, they were also, of course, all dead. Their live arrival guarantee ...
Over a mth ago my boyfriend and I ordered 3 reptiles from them with overnight shipping we were not only charged 5 more then the receipt said but they never sent anything. Everytime we call we get "put on hold" which is just them putting the phone down so they can contuine whatever ...
I ordered and paid for 2 cages almost 2 months ago. They said it would take a week for them to be shipped to the store. I called for weeks asking for the status. Every time I called I was told someone would call me back. No one ever did. I finally got ahold of someone who said they dont know why ...