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Kobo
Found 8 reviews / complaints

Kobo
Consumer Report

Customer service does not read or acknowledge what you tell them or ask them. "Second level" is non-existent, even though every single response from a customer service agent says the issue is being referred to "second level". No response from "second level" ever comes. ...

Kobo
Consumer Report

I purchaesed a book (Fly Boys) on line, using my Indigo card. The transaction showed that the money had been accepted but the book has not arrived in my computer. My name is Richard R Kumm. My Indigo Card numbe is: (Personal Information Removed). My email address is: (Personal Information Removed). ...

Kobo
Consumer Report

My Kobo eReader downloaded a book I didn't request. Another of its titles was so badly formulated I couldn't read it. I tried to clean it off and ALL of my downloaded books vanished. I want them back, and I want the badly formatted one to be returned and my account credited. ...

Kobo
Consumer Report

Service is non exixtant Employees lie consistently Help desk cannot help 2nd level support must not exist because keep being told problems are referred to them with 24- 48 hours for response but NEVER get a response. Do not buy kobo ...

Kobo
Consumer Report

Do not buy any kobo e-readers! This company is a disgrace! I purchased a Kobo Touch on 20 August and after just 9 days it stopped working! (through no fault of my own, it is a fauly product.) Kobo customer service then dragged out my issue before finally telling me to send the kobo back to them and ...


Kobo
Kobo sort out your software

Some two thirds of the books Kobo recommend for me are already in my Kobo library. Today they sent me a taster for a book I am currently reading. Kobo overcharge for ebooks and they are inefficient when dealing with customer. I am looking for an alternative distributor. ...