Extra Space Storage
Complaints, reviews, scams and fraud reports

Extra Space Storage
Exceptional Customer Service!

The managers and associates are very helpful! Their customer service was unbelievable through my entire experience: first phone call I received to set up an appointment, visiting property, moving in, and any time I visit to use my storage space. I have never used a storage facility and I did a lot of price comparison and review ...

Extra Space Storage
Aising rates all the time - storage

Long time customer... Upset they raised my rent 8 dollars a month making it $64. Ads for new customer to rent same size unit for $11 month... SCAM!!! I can see one month free then everybody pay the same rate. They just dont care... They lost my business. They even have a poster up wanting people to give them good reviews for ...

Extra Space Storage
Extra Space Storage is horrible!

I do NOT recommend Extra Space Storage! Their prices grow like mushrooms and they don't care about customers at all! In two years the price for my storage almost doubled! And after 2 years when I had an issue with them (too long to write here), they could not resolve it locally, so I wrote a letter to the CEO of Extra Space ...

Extra Space Storage
Unsafe Units with unsecured facility

I moved my stuff into a unit that the door can be easily open when it is locked without breaking it. But I did not think that somebody would steal my stuff. While I was moving my furnitures out of the unit I noticed that my 40" LCD Tv was stolen. Since my door was not broken the insurance compony refused to pay for my TV. Also, ...