My husband and I purchased DirecTV 2 weeks ago and our install appointment was Sept 17 they call and cancel due to "overbooking" and rescheduled for Sept 21.. We get another call with the same excuse of why they aren't coming. And rescheduled again. I do not think this is right nor fair ...
Renewed contract last month with additional dvr based on contract cost of $120 monthly. Received first bill and discounts are only for 6-12 months resulting in significant increase. Called to cancel service today, informed company policy to charge $22 per month for dvr for two years, resulting in a ...
I was charged $480 something odd dollars for canceling my service early. I was told by a rep that that is Direct TVs policy. That is just utterly ridiculous. It's silly to charge loyal customers that amount of money because they changed their mind! I can't believe it's legal to lock someone into a ...
When I was considering moving to Direct TV from Dish (which I had for several years and had no complaints about) it was because of the NFL Ticket. The flyers that I kept receiving in the mail stated that they were offering it with the package at no extra charge. No I do not get the NFL Ticket and ...
I signed up for Direct TV and had Dish Network disconnected. Had an afternoon appointment for installation. I waited and waited, made several phone calls to Direct TV for time installer would arrive. Was told he would arrive, even at 8pm to install so just be patient. I sat by the phone for 9 ...
I have bee n a direct TV customer for a long time pay my bills on time etc. I purchased the protection plan and was told by 3 different phone people (who by the way need to learn how to switch you from I department to another and how to read the cards there reading!!!) that when we purchased more ...