I am at the end of my rope with this company. I have had to call and reset my internet approximately once a week. After about 9 online chat sessions where 4 of them got cut off because of my internet (so ironic) they said they would send a rep out. On TWO separate occasions, the service rep did not ...
Just installed the "free" digital adapter for my cable subscription. What a crock. -Presto: no interactive cable Guide. How do you schedule anything without a Guide? The nice Tech Support fellow I spoke to said basically too bad, Brighthouse has dropped the ball on this; -the DA will not ...
Built a house and the neighborhood had Brighthouse as the cable and internet provider. I scheduled a noon - 2pm installation on a Saturday for which nobody showed up. I called customer service about the issue twice and they said they'd get back to me asap. (No one ever called back). On my 3rd ...
I ordered an item from brighthouse a week agoand was told to wait until the Thursday, so I did. When I came to collect the item the manager told us that there was a problem and we had to wait until the Monday. Again we did. Then when it was time to collect the item. We had the same excuse and had ...
We decided to get internet and home phone through brighthouse. The salesman was super nice and explained everything, however the next day when the installer came to hook it up. It was a different story. For one, he smelled like an ashtray. My kids even complained that the living area smelled like a ...
I have been a Bright House Central Florida customer for a year now. I switched from Dish Network, which I loved, but was tired of having my signal go out every time it rained, plus the endless contract disputes and channels being removed. The pros: 1) Bright House in Central Florida carries all but ...