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Found 9 reviews / complaints

American Airlines
Mark Mitchel-managing director of customer experience of American Airlines Barry Robertson-customer relations of American Airlines Fraud-I paid for first class seating and received economy seating

I purchased American Airline Advantage air miles to upgrade to first class seating on 4 tickets from Washington Reagan Airport to Seattle with one stop at Chicago O'Hare airport on September 27,2008. On April 8,2009 American Airlines changed the first class seating to economy seating from ...

American Airlines
Who knows about refund policy among AA empolyees? How can the company let the employees deal with customers with no instruction. Only customers will suffer a lot of trouble. New York

I can't believe what aa did to our party. We had a horrible car accident during vacation, and one of our party died. Even though the rest of the party scarcely got discharged from emergency room, some of us were still not good. We had to return home in the middle of trip. When we got to the JFK ...