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Capital One Bank
Disputes Department, Merchant Disputes, Customer Service, Adjustments Department How to get your money back from Capital One in a dispute over charges, Capital One has to answer to the Federal Reserve System

I had to make a charge back in July of 2006 because a merchant falsely charged me for an order I never made. Capital One was horrible: they kept putting it back on my account when the merchant sent a letter with false claims about my business with them, and though I supplied all possible proof to the contrary Capital One kept ...