The credit I received from them was $37.80 and the merchandise I returned and paid for was $63.00 I think it is unacceptale and I did send e-mail letter to customer service stating this. ...
I did not get the refund for the returned merchandise I returned and no answer to the e-mails I have sent to the customer service. I guess they just keep the money. I continue to receive more e-mails to purchase more from them. ...
I purchased clothing in late February and returned most of it (poor quality). After waiting a month for my refund (refund policy said they would refund within 30 days), I began calling the company. Yes indeed they did receive my returned merchandise and it was being processed. 3 months have gone by ...
Never buy anything from newport news! They are crooks! The shipping costs are outrageous! I spent almost $20 on "shipping" alone PLUS THEY ADD A "HANDLING" COST! So they make you spend another 2 bucks for so-called "handling" when they are really trying to pocket extra ...
I placed several orders with Newport News in November. Never did I imagine the unbelievable hassle I was about to get myself into. I do about 95% of my shopping online (even groceries) and this company by far is the WORST! I'm not even sure how this company can get away with doing business this way ...
Newport News has the worst customer service on the planet, and I will never order another item from them, as long as I live! This summer I ordered a dress from their catalog. I never received an order confirmation, but received the dress within a couple of weeks. It was not even close to the color ...