We bought a new tv and we called dishtv to help us program our dish remote to our new Sanyo. We spoke to a technician who was nice but she was unable to help us (even after going through all of the troubleshooting). I asked her if I could speak with another technician. As I was asking her she said that our phone connection was breaking up and she hung up. I called back and spoke with a guy who claimed to be from the "Advanced" section (like a manager), but we found out later that he actually was not. Anyway, same problem with him... Couldn't help us and he also suffered from phone connection problems and hung up. (fyi: we never moved from our den the whole time we were on the phone with them and we never have the problem of dropped calls). Anyway, we felt that was not a very professional manner to handle calls, so we called yet again and asked to speak to a manager. Jerry ID C2S, was short with us from the beginning. First of all, he was hard for us to hear b/c of all of the background noise on his end. He said it was b/c it was a call center and "of course it was going to be loud" he snidely told us. While I was explaining to him about the issue with our remote, the "dropped" calls and the fact that we still did not have a working remote, he continually interrupted. He told me a few times, "I don't care about what happened with the other technicians, what is the problem with the remote?" The entire explanation on my end took less than two minutes but he constantly interrupted like he was in a huge hurry and could not be bothered. I remarked to him, "please don't get snippy with me. I've already dealt with bad customer service enough tonight." Then he really went off... So my husband grabbed the phone from me. My husband asked him if the phone call was being recorded. Jerry told him no, so my husband asked that it please BE recorded and Jerry said that that was not possible. So my husband said that we would record it on our end with our phone. And Jerry said that no, that would not be authorized. My husband, a former police chief, said that, yes, it is authorized if I tell you that I will record it. Jerry then said a string of ugly words and hung up on us. We are not believing this. We don't usually get into it with folks anyway, especially like this. So my husband is angry and insists that we call again. I am just frustrated and start googling direct tv. So we call again and ask to speak with a manager and we talk to Lisa ID OER, and first she tells me that Jerry is in a different office, then later on the phone with my husband, she tells him that they are in the same office, so who knows? Anyway, she tells us that she will send an email to Jerry's supervisor. Since she is at the same level as Jerry, I don't feel comfortable with that, so I ask if there is anyone higher than her that I can speak with. She says that no, her supervisor is not in. I ask her when he will be in. She says she has no idea. I tell her that that does not seem right. She tells me that she doesn't care how it seems I just have to take the email or leave it. My husband talks with her for awhile and he asks if he can record it, she says no and hangs up. I have only had dishtv for 6 months but I want out of the contract. I used to have directv and never had these kinds of problems.
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