DirectTV was the only carrier offered with our apartment building when we opened in 2008. For these exclusive rights they offered one comp account, which I was given as property manager of the building. When they set up the corporate account and my account they ran my personal information and set up the account under my name, social security number, etc. My account was covered for a year until I ran into billing issues. They eventually shut off my cable because I was not paying the bill which was supposed to be comp for the exclusive rights to our building (which they still maintain). I now live in Virgina and I recieved a call that I was sent to collections for this bill. I have tried so so so many times to get this resolved. When I call customer service they have no answer for me but to pay the bill. When I ask to speak to a supervisor I am either placed on hold for 10 minutes or my call is dropped. The few chances I have had to speak to a supervisor, the advice was to email billing disputes. When I do this I get the same answer: See below.
Now my credit is in jepordy because I cannot resolve this issue with DirectTV despite the countless hours I have called, sat on hold, been passed around and dropped or emailed. I am so frustrated and I just want this issue to be resolved as I have been fighting with them since 2008.
Subject
Billing Dispute
Discussion Thread
Response Via Email (Leisly C. - 100321668) - 09/27 02:00 PM
Thanks for writing. I'm sorry to hear about your billing concern. Please know that your satisfaction is one of our primary concerns. Let me help you with this.
As I checked your account, I see that the balance now of $285.96 includes $125.00 for non return fee for an HD receiver, $15 for disconnect fee and $133.09 for the services that was used before the account was cancelled plus taxes. These charges are incurred for your account and services alone not for the whole apartment building.
We have reviewed the information you provided and we have found that your account reflects the correct amount due. However, you can return the receiver back to DIRECTV and the non return fee of $125.00 plus taxes will be reverse.
If you want to make an arrangement about this balance, you can contact the collection agency where we forwarded your account. The collection agency is CBE Group Inc and you can contact them at 877-224-6529.
Thanks again for writing, Ms. Patera. We respect your time and I appreciate that you've given me the opportunity to personally address your concerns.
Sincerely,
Leisly C. 100321668
DIRECTV Customer Service
P.S. Have a question? Anytime, any topic, instant answers - support. Directv.com The Answer Center provides you helpful information, 24/7, all at your fingertips
Customer By Web Form - 09/26 02:53 PM
Sent to collections over a bill that was supposed to be covered by my apartment building corporate account. My apartment building signed exclusively with Direct TV and in return Direct TV provided 1 comp account. When Direct TV set this up they ran my information and credit check. This caused the account to move from corporate comped account to an account under my name where I was billed and sent to collections. This was not suppose to be billed directly to me. I have tried to resolve this for years and I need to speak to someone who handles billing to resolve this issue or we will have to remove Direct TV from our apartment building (and future apartment buiding) exclusive offer.
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