Complaint / Review
Charter Communications
Charter Internet Serivce Undercapcity - Charter internet

Charter has oversold their interenet service, without adding capacity. The interenet service is unuasble during peak deamand (4-10pm). If you run a trace route during non peak and peak demand times is cleary evident. Do not let them tell you its your modem or computer... It is Charter not investing to meet the demand they created by selling more high speed internet service than they had capacity to deliver. Everyone should every day file seperate complaints with the State Attorney General asking that Charter be heavily fined for selling a service they are unable to provide that day.

Here is a non peak usage tracert
Friday 19 Dec 10:38pm
Tracing route to www.charter.com [24.217.29.127]
1 1 ms 1 ms 1 ms 192.168.1.1
2 7 ms 7 ms 8 ms 10.167.112.1
3 16 ms 13 ms 10 ms static. Unknown. Charter.com [96.34.56.58]
4 8 ms 12 ms 10 ms static. Unknown. Charter.com [96.34.56.74]
5 12 ms 10 11 ms static. Unknown. Charter.com [96.34.48.60]
6 13 ms 16 ms 10 ms static. Unknown. Charter.com [96.34.48.25]
7 11 ms 13 ms 15 ms 24.217.31.253
8 12 ms 12 ms 11 ms 24-217-29-211. Static. Stls. Mo. Charter.com [24.217.29.211]
9 25 ms 15 ms 13 ms 24-217-29-127. Static. Stls. Mo. Charter.com [24.217.29.127]
Trace complete.

Here is a peak usage over capacity network
7:56pm 27 Jan
Tracing route to www.charter.com [24.217.29.127]
1 1 ms 1 ms 1 ms 192.168.1.1
2 18 ms 7 ms * 10.167.112.1
3 429 ms 390 ms 465 ms static. Unknown. Charter.com [96.34.56.58]
4 446 ms 459 ms 456 ms static. Unknown. Charter.com [96.34.56.72]
5 449 ms 463 ms 445 ms static. Unknown. Charter.com [96.34.48.60]
6 418 ms 416 ms 420 ms static. Unknown. Charter.com [96.34.48.25]
7 478 ms 439 ms * static. Unknown. Charter.com [24.217.31.253]
8 516 ms 514 ms 487 ms 24-217-29-211. Static. Stls. Mo. Charter.com [24.217.29.211]
9 513 ms 655 ms 694 ms 24-217-29-127. Static. Stls. Mo. Charter.com [24.217.29.127]
Trace complete.