I received a fax at work about a 4 day / 3 night cruise and bonus vacation for only $149 per person. I called the 1.877.852.3352 number and spoke with Christina. After she told me about all the wonderful things I could receive between the cruise and trip to Cancun for $308, I gave her my account information for automatic withdrawal.
I talked with Christina November 30; $308 was drafted from my account December 8. After receiving nothing, I contacted Gate 12 February 28. I was told by Audrey that a packet about the travel information would be sent out Thursday and I would receive it my Monday. Of course, I received nothing.
I talked with Desiree March 7; she requested that I send a copy of record that $308 was actually deducted from my account. I faxed that information to 1.800.618.2892 on February 8m 2011. I still received nothing.
I talked with Desiree again April 13. She said that they would fax me a refund Friday, and that I should receive it by the followig Thursday. Again I recieved nothing.
So, I filed a complaint with the Better Business Bureau of Las Vegas, Nevada. They were of no help. They told me that I had lost the $308 because all of the correspondence sent to Gate 12 Travel was returned to them. So, evidently the business is bogus... No Kidding!
I just wish one of the customer service reps from Gate 12 would simply tell me, "Sucker, we got your money and you are not getting it back, " instead of giving me the run around.
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