AT&T has never been the leader in customer service in my opinion, but I used to think it was no worse than other monolithic corporations. My experience with this company over the past month has convinced me that could probably win the prize for worst customer service in the country, perhaps the world.
I can't go into documenting all the wasted hours, phones call, empty promises, etc., etc. Without getting angry so suffice it to say "Congratulations AT&T. You kept a customer only because I don't apparently have a real choice for local phone service (isn't that a monopoly?). You may have gotten your lousy $49 but you lost my respect and any sense loyalty after being a faithful customer for years."
0 comments