Usacomplaints.com » Telecommunications » Complaint / Review: T-Mobile - Rip off. #782136

Complaint / Review
T-Mobile
Rip off

On the day of Otober 24 I called T-mobile about questions concerning my 2Gb data information in my contract. I spoke to many different representatives concerning this matter none of them would explain to me where it states how the 2Gb data is used and determined. So I called a second time during the same day Otober 24 spoke with representatives about the same concern, the representatives were trying to offer me a different plan. Every thing was the same in both plans only thing differed was I would change from 2Gb to 5Gb with my bill being the same amount. I said as long as my bill stays at the same amount thats fine.

The representative mention the plan description and at the end he says the amount was $10 more than what I was paying, I immediately stated that I was not paying no more money regardless of what you are offering. So I then told him to leave everything like it was I not giving T-mobile no more money then what i already agreed to. Then he mentioned about with this plan you would have to sign a new contract I then said no thanks leave it like it was. Now on today November 29 I spoke to representatives about my flex plan accout. Representatives told me that it don’t exist any longer and that I agreed to go with this post pay plan on October 24 when I called.

That did’nt happen because we were discussing my plan about 2Gb not flex plan. I then said well if you (T-mobile) can play a recording stating what I agreed to I have no problem. T-mobile response was all our conversations are not recorded. I explained to representatives about it’s convenient for me as a customer to make month to month payments. I said i appriciate the fact that you (t-mobile) are giving me the ability to make post payments but I don’t want it. The representative states that I have agreed to it already so their’s nothing can be done. So the converstaion cycle repeated because I said show me where I agreed and everything will be o.K.

I was then hung up on, then I called back and a guy representative answered knowing who I was immediately, listened to what my problem was and stated go to [email protected] and file a complaint. Overall I had a problem with the limited 2Gb usage I was offered a different plan that gave me more Gb’s I declined. Then I question my flex plan I was told it’s no longer exist you have a new plan that you should be thankful for because you don’t have to pay month to month T-mobile will give a month grace period.

Which I questioned I did’nt pay the month of October to November. The representative said we know you had credit from your flex acount, I said “$179 credit”? The female representative said yes I said “wow”. Then I said I don’t owe you guys, (T-mobile) I’m not behind? She the female representative said “no” you are not behind. So after talking about this “$179 credit” it won’t be due until December’s cycle. I then said so I do owe you and it was not a credit!!!

That’s why I rather have the option to pay month to month, becouse of grey area non-sense like this. Thank you, I would like someone from T-mobile to contact me as soon as possible about this dispute. Contact information I don’t feel safe putting on this complaint but the company has my information please contact me if their is any additional information needed thanks.


Offender: T-Mobile

Country: USA

Category: Telecommunications

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