The customer service at Fitness 19 in Westminster, CO is terrible. My account was on hold, because I wasn't using the membership. I tried repeatedly to cancel it, and got repeatedly dicked around. Every person I talked to on the phone told me something different, my calls were NEVER returned, and now they've reactivated my accound without my consent. I was unable to come in to sign the cancellation paperwork b/c I was out of state, so I was told to fax some info to them. Then they claimed my fax never got there, and the girl in charge of billing would NEVER return my call.
Aside from that, the place sucks to work out at. The machines are frequently broken, it's either way too hot or way too cold, and on top of that there's a trainer there who was a total creeper... He was the reason I stopped going to this place.
All I can say is STAY AWAY!
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