So I had my heart set on a certain treadmill which was displayed on the floor in the fitness section of the store. The salesman on the first day was helpful and my girlfriend and I decided to take a day to do some more research to make sure that the $2000.00 we were ready to spend was worth it.
We come back the next day to purchase the treadmill. We didn't receive service or even a glance from a sales person for 20 minutes. We finally go and search for one who was nice enough but not too extremely helpful. We inform him that we want to get the particular treadmill displayed on the floor. We applied for credit, because according to the sales person we would have interest free financing for 12 months. We were made to fill out the finance forms first before we proceeded with the order. When we attempted to make the order, the sales person stated that he cannot order it and there is no way of telling when they will try and order that particular treadmill again. No answers whatsoever. So he tries and gets a so-called "Fitness Specialist" over to assist who "claims to know people" to try and help us out. Sales person disappears at this point cause he's pretty much not helping matters be resolved. The "Specialist" attempts to make some phone calls and feeds us a bunch of BS about how he can probably get answers the next day and keeps trying to sell us on a different brand or different type with similar features. We came into the store knowing what we want, so we requested that we just purchase the floor model. We were told that we cannot purchase the floor model because the store manager doesn't allow it. What the hell?! Why do you have it displayed than?! Needless to say it was extremely frustrating, so we decide that we are going to purchase an outdoor wicker type storage bench for our patio. Apparently THAT takes two weeks because they have to order that as well. So I ask, "can't we just take the floor model?" The answer is a "no" with a polite laugh to follow.
All I know is that I will NEVER shop at Sears again, they have frustrated me to the point of disbelief. Why the hell do you keep products on the floor if you don't even sell them, don't know when they will be in stock, and take two weeks to receive even smaller items that SHOULD be in stock.
You are ridiculous! So I took my business elsewhere. Oh, and I received free shipping for the same price you were offering. Sears, you have been a tremendous disappointment and I will never be your customer again. Hopefully you fix your system because frustrated customers do not spend money at your store. I was willing to pay top dollar elsewhere given your poor performance.
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