Air Parcel Express Breach of Duty, which by the way hasnothing to do with SCAM, knowingly exposed me to a substantial loss, whichany reasonable person in the same situation would clearly have realized. It has been seven months and Air ParcelExpress has failed to compensate me for me losses due to their companys incompetence. This complaint arises due to Air Parcel Express (APX) sending mycargo to the wrong country. On the 8th of April my cargo was shipped toRiga, Latvia instead of St. Petersburg, Russia. The contract given to me by Air Parcel Express (APX), clearlystated the Port of Discharge was to be in St. Petersburg, Russia. I was accepted to live in Russia in November. The chargesby customs in Russia for household goods were to be minimal do to the fact thatI am married to a Russian citizen. APX contracted Conterm Consolidation Services to ship my cargo toRussia. Penta Maritime Agencies Ltd, was contracted to transport my cargo fromRiga, Latvia to Russia. APX did not inform me that his cargo was goingto be transported from New York to another country and then transportedby truck to the original destination, which was at the Port in St. Petersburg whenI agreed to the Contract with APX. APX informed me that my cargo would arrive on the 8th of April. On the 5th of March I was emailed an insurance contract fromACIS Cargo Underwritting Agency Ltd. (acis). The insurance certificateinformed me that my cargo was being sent to St. Petersburg, Russia and if damage occurredto cargo a Surveyor in St. Petersburg should be contacted. APX did not informme at the time insurance was purchased on the 14th of January that therewas a $500 deductible if my cargo was damaged. On the 6th of April Penta Maritime Agencies contacted me toinform him that my cargo would be arriving on the 7th of April in Riga, Latvia. I had to cancel train tickets to St. Petersburg due to his cargobeing sent to another country. On the 19th of April I took a train to Moscow. I had to be atcustoms on the 20th of April to present documents for my cargo. I incurred extra fees due to my cargo being shipped to the wrongcountry and having paper work, which was incorrectly filed out in Riga, Latvia. Due to several mistakes on APX behalf, I had to spend three daysin Moscow paying officials to redo paperwork to get clearance to havehis cargo sent to Belgorod, Russia. I was at customs for two days, 16 hours before finding out that 2of the 10 crates sent to Russia had been damaged. I was not able to exam damageat customs in Moscow. I was only allowed to take photos of the crates. When Penta Maritime Agencies Ltd unloaded my cargo in Riga theyfailed to inform me that one of my crates was severally damaged and that asecond crate had minor damage. Before my cargo was transported from Riga to Moscow I was having problemswith the manager of Penta Maritime Agencies Ltd. The manager threatens my wifetwice on two phone conversations saying to my wife that drugs could easily beplaced into my cargo. I was accepted to live in Russia this past year, so the charges bycustoms for me were to be minimal. The fees in Belgorod, Russia, by customs waszero and storage for the day was half the normal cost, which came to 1291.20Rubles. This is because I had special documents to live in Belgorod Russia andbecause my wife lives in Russia. I had to pay Penta Maritime Agencies a fee of $633.54 for cargobeing delivered to the Port of Riga instead of he Port in St. Petersburg. Because paperwork was done in Riga Latvia it had to be redone in Russia before mycargo could be inspected by customs in Russia and before it could betransported through the Russian Federation. I could not go through customs in Moscow because the Port ofDischarge was in another country, Riga, Latvia instead of the Port of Dischargein St. Petersburg. The paper work from Riga had several mistakes, which forcedme to pay extra for a special transport truck from Moscow to Belgorod. Thetrucking cost was 12885.36 Rubles Customs paperwork in Moscow cost 8114.64 Rubles and storage feesat Moscow customs cost 15978 Rubles. The total cost that I would not have had topay comes to 36978 Rubles. I would also not have had to pay the fee of $633.54 Penta Maritime Agencies Ltd.in a letter to the Better Business Bureau the Director ofAPX writes the following: Dear BBB: The CARRIER "CONTERM" is at faultas they did not follow our instructions and did not follow what they confirmed... We are in the process of making amends and correcting the situation withthe shipper by forcing the carrier to respond. If there is anything else I can do for youplease let me know. Sincerely, Andy x 105 Director Air Parcel Express, Inc.
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