Received Binding Order for Service. It was not honored.
1/2 of our furniture was packed and loaded and at 6:30pm they said no more unless we sign for more costs. At that point, they had the truck with our furniture and we had one more day to be completely out of the house. Tried to work it out, but nothing. I told them this was extortion, they didn't care. So we signed under duress.
Then end of 2nd day, a Friday, and everything loaded, came with another paper to sign for more costs. They had the 1st truck of our furniture off site already. So we signed again.
Monday called to see if they were still going to deliver that Wed, got more paperwork garbage about the "final" costs. Ended up being over $4000 dollars more than BINDING quote. I even had to go and put CASH directly into their bank account before they would let the trucks leave. We were already in VA and the trucks were still in GA.
Still nothing, nothing, nothing. Finally late on Wed all of our stuff arrived. But after we had to pay the extortion to get our furniture.
RUN from this company and in particular the guy controlling everything, Louie Benton. Very unprofessional and no one else can do anything. The sales guy, office mgr and even the CEO (Revi Greeneberg) all say talk to Louie. Turns out Revi is Louie's sister and she told me she was on vacation until some unknown time in the future. Louie was orginally introduced as the "dispatcher", but he told the guys when to show, who to show up, what boxes to use to pack, how to pack, how to load. So in addition to totally disregarding as irrelevant the BINDING quote, he could make up whatever costs he wanted to.
On top of all this, the packing job was a total joke. Very unprofessional. And they stole our TV and Wii system/games.
Never use BRAVO moving! I have reported to all the agencies i can think of, BBB, FMCSA, AMSA... If anyone knows of anywhere else i can go to report please let me know. I don't want anyone to have to go through what we went and are going through.
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