I was researching the best cell phone plan I could via the internet. I came across one site that helped me pick my plan and stated that if I purchased my plan and phone through them I would get $100 rebate for the phone (exact cost) and a free accessory pack which included a hands free ear phone microphone, leather case, belt clip, and cigarette lighter adaptor.
Since everyone I know gets there phones for free with new service this seemed reasonable. So I signed up with this company. Within a week my new phone arrived. It was as advertised and after a little problems with programming I had it up and working fine.
Then I emailed the campany to complain that I had not received the accessory pack or rebate information. They responded the same day stating that it had been sent out priority mail and I should receive it shortly. Well I waited 11 days and still had not received either the accessory pack or rebate info.
So I emaled them again. 3 Days later they responded saying "All accessory packages should have gone out by now. If you do NOT get your accessories within 7 days, I will send out two pair of each. I must wait the 7 days for our systems show all back-orders went out the past two days." Eight days later I emailed them again to tell them I still had not received these items.
This time they didn't respond. Three days later I emailed them again. No responce again. 4 days later I emailed them for one final time. Again no resonse. I would say that I was ripped off.
I ended up paying $100. For the phone, $20 for a hands free package and now I will spend about $40 for the cigarette lighter adaptor. I will live without the belt clip and leather case. Do not purchase from these people. I suspect they get a commission from all who buy through their website. So they make money and you get ripped off.
0 comments