I appear to have been a victim of a scam that has been rampant. If is described in great detail at:
/URL removed / Basically Firstline Security (now bankrupt, www.4firstline.com) duped me into a three year contact which requires I pay in full if I cancel my monitoring service (Monitronics). They came to my house and explained the deal and said I had time to try the service. I found that the install was minimal at best, only two doors were protected in total and a motion sensor. When a false alarm was registered I received a phone call stating that my alarm system was not registered with the police department.
I've tried to contact the monitoring company Monitronics, and they refuse to cancel my monitoring service. This appears to be an issue as its described on multiple occassions here:
Http://usashameboard.com/complaints/monitronics-c3508.html
There are several outstanding issues which include:
- I was misbilled on several occassions.
- I was promised to have additional sensor to be installed free of charge for my windows and doors.
- I was promised that my alarm system registration would be resolved.
- Since FirstLine's bankruptcy, I have not been able to reach a customer representative for several months.
- I've received a letter stating another company, Alarm Services, will be taking over my account and handling the billing.
- There has been speculation that FirstLine security isn't even licensed in the State of Maryland to sell/monitor alarm systems. But if they use a separate monitoring service, I do not know if this is legal or not.
As a everyday consumer, I cannot afford to pay 3 years worth of monitoring especially when I was only meaning to try the service out. And for every month I do not pay my balance, they add a 10% interest fee. I fear that this may goto collects and hurt my credit history. Is there any assistance or advice you can provide to help me out of this?
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