So I've read the majority of these posts and they actually encouraged me to post myself. To make it short and sweet I've had it with the unwarranted late fees and "unreturned" movie fees. I even stopped renting from Blockbuster for a little over a year because of it, but decided to give them another chance a couple of months ago. Obviously since I'm posting here that was a big mistake.
When I walked into my Blockbuster to inquire about the movie I supposedly didn't return I was NOT greeted by any of the employees. I know they might have been a little busy what with the time being 11AM in the morning and the store completely devoid of ANY other customers. I walked up to the employee by the register where I waited patiently for about 3-4 minutes for him to finish his personal conversation over the store telephone. Once he was done he casually asked me if he could help me. I politely said, "Yeah, I'm wondering what movie I'm being charged for because I guess you guys didn't get the movie back?" He typed my name into the computer and mentioned the name of the movie AS HE WAS WALKING AWAY FROM THE REGISTER. I guess he thought I was gonna make a big fuss about it. So I just left. Oh, and it's not like I strolled into the store in basketball shorts and a t-shirt. I was dressed in a business suit and took time from my day to investigate why I was being charged. I'm just appalled at the lackadaisical service I received despite the fact I WAITED ON THE BLOCKBUSTER EMPLOYEE.
And I understand that it's not all Blockbuster employees that are as terrible as the ones I've dealt with at my location. But for some reason my Blockbuster seems to hire the most incompetent people because every single year I have to deal with at least 2-3 instances just like this one... And I don't even go to Blockbuster for 30% of my movie rentals.
Anyways, thank goodness for Hollywood Video. Now they seem to hire true movie-loving employees who actually care (or pretend to at least) about the customer service. Even if they were to be stealing candy, movies, etc, at least they take care of the customers.
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