Sean Keating of Breakwater Yachts went into a contract for shipping one of his clients boats to Australia. There was a mistake made in the measurements and cost, which he was given to ship his boat, which made a significant difference in the price. Our contract states that we can make an adjustment for the full cost of this error, and pass it on to Sean. We decided that we would not take advantage of this after it was determined that we made the mistake. We simply asked Sean to pay the cost not associated with freight and we would pay the difference. Even though it was clear to Sean that we were paying more than he paid us to the ship owner, Sean decided to fight about not paying anything. The contract he signed clearly stated that adjustments could be made, and there can be additional cost other than the freight cost alone. It appears that Sean made promises to his customer without reading the contract and would go to any extent to prove that he is right. Sean states that he does not know where the boat is or what ship it is on. We gave Sean, his partner and the customer the itinerary of the ship along with a customer service contact number. When we were unable to agree on terms, Sean then called the carrier customer service number purposely to create problems with our account. Additionally, Sean posted a complaint on Rip off.com
We have been in business for 3 years. If we conducted business as Sean said, don't you think that we would have more than 1 complaint. For all the customers, shippers, NVOCC and agents, be aware of Sean Keating and Breakwater Yachts. He is not reasonable and will do anything cover up his mistakes.
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