Usacomplaints.com » Miscellaneous » Complaint / Review: Air Duct Cleaning, DuctMaster Air Duct - Air Duct Cleaning - complaint - Air Duct Cleaning, Blower motor & coil cleaning. #633059

Complaint / Review
Air Duct Cleaning, DuctMaster Air Duct
Air Duct Cleaning - complaint - Air Duct Cleaning, Blower motor & coil cleaning

Called Air Duct Cleaning (1800-557-7157) to have my air ducts, blower motor, and coils cleaned. Was quoted $49.99 with my coupon for the air ducts and $60 for the blower motor and coil. (Normally it is $120, but with the air duct cleaning it was 50% off). Once the Russian came out, he added up all of my vents and said the coupon only covered one main duct and one register. Apparently, I have three main ducts and two registers. It was an additional $55 for each main duct and $25 for the additional register, he agreed to do it for $160. When I asked about the blower and coil cleaning, he said he would look at it. He never did. Additionally, he used all three of my spare filters. If you have spare filters HIDE THEM! And they WILL dirty the one currently in there.

By the time he left the main office was closed. When I called the next day and spoke with the manager he said he could have his guy come back out and do it for $120. I told him about the filters, he offered me $90 for the job. I told him that was ridiculous and it shouldn't be any more than the originally quoted $60. He hung up on me. When I called back and asked if he normally hangs up on his customers, he said only if they yell at me or say something I don't like. After not getting anywhere with the guy, I told him I was going to file a complaint, and he hung up on me again.

Customer service is not great, I don't think this company has ANY repeat business.

Don't fall for the valpak coupon "Best Quality, unbeatable prices. Period!" "no hidden charges!" "100% unconditional satisfaction guaranteed" Everyone of them LIES! Air Duct Cleaning, DuctMaster Air Duct, Chimney & Dryer Vent Cleaning 1-800-557-7157


Offender: Air Duct Cleaning, DuctMaster Air Duct

Country: USA

Category: Miscellaneous

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