I recently switched from Time Warner Cable to ATT Uverse Cable and internet service. I called because I had recieved a $200 cash back offer in the mail and I wanted to compare the rates to my current rates for cable and internet. The salesman on the phone quickly roped me into a service plan where he promised to match the $200 cash back offer and the monthly bill would be abou $97 per month for the U200 cable package and the medium speed internet package. After that he assured me that after the 6 month promotional period my bill would be capped at $119 per month.
After having the service for 2 months, I have not recieved any of the cash back and my bills have been about $145 each month. I have made several attempts to contact the company to resolve this, but I have had no luck. All of the people I talk to say that this is not within the rules and they can't do anything to help me. I just filed a complaint with the Better Business Bureau in the hopes that they will help resolve this. I was lied to on the phone and promised a lower rate for the services that I am recieving. If I cannot resolve it this month, I will put a hold on my credit card and have them remove the equipment from my house. Then I guess it is back to Time warner cable... Another customer service nightmare. Does anyone out there know of an honest and reliable cable or internet provider in the Raleigh, NC area?
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