UPS guidelines must be followed to the letter or they won't pay on your claim.
Read the fine print, do it exactly right, or you're NOT INSURED!!! Period.
Don't expect fast or efficient service from UPS.
If you're the receiver don't expect to be in the loop - they only deal with the shipper. It's not clear if it's the UPS store or the person you bought the item from.
You like dealing with the Federal Govt? You will enjoy your relationship with UPS.
They will handle your stuff roughly. They will not pay unless everything was done exactly right.
Any claim payout goes to the shipper. If they don't cooperate you're screwed.
I don't know what the best practice is if you receive a damaged box. If It's already payed for and you refuse delivery, the shipper will have your money and the goods.
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