I had emailed the company requesting assistance with downloading what I had paid for at two different times.in receiving a response, I was told that the order numbers I was asking about, did not exist. I had saved the confirmation emails, so I had a order/invoice receipt for both transactions.
I made sure that I typed the correct order numbers. I have asked at least 5 or 6 times in the last year, to receive a refund. Of course, I have not received one.
I contacted the customer service phone number and was given another website to email to. So, as of yet, I have no resolution to this dilemma.
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