I bought a Pro Tram Treadmill from Sears on 11-28-08. Took off time from work on Dec 12 for delivery and set up. Item was set up and did not work at all. Set up was lousy. Then bars on the treadmill were all loose. They left the treadmill and another one was to be delivered on Dec 17. They came to deliver but did not know they had to pick up the 1st treadmill that did not work. This person said that the treadmill was not put together very good. When they took the new treadmill off the truck, it was damaged. They loaded it back on the truck but also left the 1st one here. Now on Dec 20 a new one was to be delivered. I get a call at 7:30 am saying the treadmill is damaged and would have to order a new one. I said NO. So I called there 800# and spoke to a specialist who could'nt do her job right. She said they could come out on Dec 21 to pick up the treadmill. I called on the 21st to see what time and of course I was NOT SCHEDULED. So I spoke to Abbey who said she would call me back but did not. When I called the 800# back and tried to talk to a supervisor I was on hold for 37 minutes. Thirteen of those minutes I was waiting for the supervisor to come on the line. I still have the broken treadmill in the bedroom. It is suppose to be picked up on Dec 30. But they think they are delivering another treadmill! I will never ever buy anything else from SEARS. They stink and so does there customer service department.
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