I am upset as h* at sears they are very unprofessional and I will never ever buy another appliance from them again. I have been without a washer it will be a month on Monday. I have a newborn baby and I can't even wash clothes. So when the washer broke my daughters clothes were in the machine in water. I called service and repairs at sears they told me they couldn't get a repair man to come out until the next week. Okay so the following week came and the repair man came out well the machine couldn't be fixed that day because a part had to be ordered. He told me I should get the part on Friday so on Monday my machine will be fixed. Well I didn't get the part until 2 weeks later because sears had my address wrong in the system so u.P. S couldn't find my apartment because my apt. Number was put in wrong. When I talked to someone at customer service, they lied and told me that u.P. S did attempt to deliver but they couldnt find the apt. Number which is crazy because you see the apt. Number before uou see the apt. Door. So then I asked for their corporate number she told me that there wasn't a number but there's an address so I told her to get me that address. So of course I was put on hold for about 15 minutes then she gets back on the phone and says that u.P. S did try to deliver and they left a delivery card on door but how could that be because you just told me that they couldn't find the apt. Right??? So anyway I finally receive the part and the repair man just left from trying to repair the machine and it's still not fixed. He has to order wiring for the machine. I mean this ridiculous and when you talk to someone at customer service the have no sympathy for you at all. They do not care about their customers at all. They hang up on you, try to talk over you, they're rude as h* and I'm completely fed up with sears like I said I would never buy another appliance from them and I will let everyone know how sh* their service is.
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