On Friday, October 28th, I went on to vividseats.com. I selected 6 seats at $32 for plaza level seating.
I then selected the link clearly marked BUY in bold red letters (see sample page attached). This prompted me to the next screen,
Login or Register, which I went ahead and logged in.
Then next screen selected delivery method, which I selected Email delivery.
Then the next screen was Billing Information, which I entered in all of my billing and clicked CONTINUE.
Then I got my receipt of $960.00. The total should have been around $200 for the 6 tickets at $32, as selected.
NOWHERE DID I SEE $960.00 total.
Within a few minutes I called vividseats and explained to them that something happened in checkout. They said the tickets were around $130 each. I told them over and over again that that was incorrect and I selected $32 tickets from the dropdown and selected BUY. I spoke to 4 different customer service people that day as well as my bank.
Vividseats told me there was nothing that they can do.
My account was $960 short for 4 whole days.
Customer service is clearly NOT important to them as they clearly SCAM their customers out of money. I asked them to refund and give me the $32 seats so I can stay a customer, that was not an option they said.
After this happened, I went online and found countless other complaints about this company. The same exact thing had happened over and over again.
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