I recently signed up to William Hill Casino. The T's & C's would not display and I had no option but to accept the 100 Bonus.
I played for an hour on roulette and found I was in profit. I tried to withdraw my month but got the error message saying if I withdrew my funds I'd lose my winnings and bonuses. I called customer services who said I needed to wager 2500 before I could make a withdrawal. Annoyed I continued to play for 3 hours until I'd bet the 2500 that stated.
I tried to withdraw my winnings again but the request would not go through. So I made another phone call to their customer services. Thats when they told me I actually needed to wager 10,000.00 before I would make a withdrawal. I was told roulette only counts as 0.25% of the total wager. So if I bet 100 in one spin - it would only count as 25. It took me 2 days to wager 10,000.00. I saw my winnings go from 700 down to 294.
I rung customer services again asking if I could now make my withdrawal - which they said I could - but my request to take out 294 was refused. Back onto customer services who advised I can't request all the money as 75 was the bonus and they take that part back. I could only withdraw 219.
I make the request which they said could take upto 4 days to process. It now a week since I made the request - and I still have not got any of my winnings back. I put in a complaint which they said they would forward to senior management - but I've heard nothing since. I cannot believe they expect you to wager TEN THOUSAND POUNDS when you only intend on playing with 50. And even then you cannot get your money out.
I'm deleting my account if I ever do manage to get my money back. Once I'd made with withdrawal request I started getting emails saying I could get 60% bonuses or something like that - but no thanks - I think if I play again they'll be conditions where I have to wager stupid amounts and even then trying to get my money back will be a total nightmare.
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