I ordered halloween custume/shoes/other stuffs on Wed, 8 Nov but I havent got it yet. I emailed 5 times, but havent heard from them. Usually, if you order something online, there is tracking or order number. So you can track the package.
However, I dont have my tracking number. Where's my package?
Here's what I got from them in email on the date I ordered.
*PLEASE NOTE* Due to the high volume of costume orders coming in, order processing time for orders may take an additional 3-5 business days.
Please do not email us for order status unless it has been more than 14 days since you placed your order. The volume of emails we are receiving for order status updates is keeping us from shipping orders in a
timely manner. We appreciate your cooperation.
Thank you for your order with Doxy Lingerie.
Once an order is placed, it cannot be cancelled, as we start processing your order immediately.
In stock items ship within 24-48 hours.
If an item that you ordered does not specifically state that it is in stock, it is a non-stock item. Please see the expected ship time for that item.
Most non-stock items ship within 3-14 business days.
If an item is on backorder from the manufacturer, it can take 10-60 days to ship. We will ship backordered items as soon as they are available.
If paying by check or money order, please mail payment within 3 business days to:
Doxy Lingerie
P.O. Box 37040
Creve Coeur, MO 63141
If your check or money order is not received within 7 business days of order placement, your order will be cancelled (this is not valid for customers paying via Credit/Debit card).
0 comments