On 02/16 I signed up for Motime ringtones free trial, only the two ringtones I attempted to download would not download. So I immediately cancelled my service. On 02/17 I realized my AT&T account had been charged $9.99 for the subscription. I contacted Motime at the email address on the website letting them know about the problem. I received an email from Andy who stated a the subscription had been canceled.
I sent another email requesting that Motime refunded my account. I did not receive anymore correspondence. I then called Motime and "Andy" answered the phone. After explaining to "Andy" about the discrepancies in my account he stated he would attempt o send a check to me for the refund.
When I asked what country he was in "Andy" stated South Africa. When I asked what country was Motime based out of he stated the USA. When I asked which state Andy said New York City. Then I asked if I could speak to anyone in Mew York City, or somewhere in the USA "Andy" State No. There was no one here to accpept calls. When I asked for a supervisor, Andy placed me on hold. After a few minute he (Andy) returned to the call and stated the supervisor was busy and asked if he could return my call, I then explained I would hold. Approximately 2 minutes later "Andy" hung the phone up.
I am out $9.99. Just imagine if everyone with a cell phone made this mistake. I am sure "Andy" is getting rich off of services not received.
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