I purchased this item, I was so excited. I hate chemical smells and we have a history of cancer in my family, so this was perfect. I used it a few times, then I noticed something wasn't right. The head of the machine wasn't pushing water and I thought I was doing something wrong. So I switched heads and that fixed the problem, at least I thought it did. The next head lasted a little longer, 9 uses, then I noticed again it wasn't pushing steam or water. I bent down and tried to figure out if something had come undone when the steam shot from the back of the machine hitting my hand and arm. I jumped up and unplugged it right away. I felt sick to my stomach, this machine was breaking after less than 5 months. I quickly called the number for customer service and the girl tried to tell me it was my fault and I needed to buy another head or another machine. REALLY? I mean I just bought this for 99 dollars and I need to buy another one? What the heck is going on here?
People seem to love to get rich off americans, they spend their money on anything it seems. So we are duped over and over again. Then we wonder why. Just save your money people or else you'll end up with the same issues. It's a hunk of JUNK and I can do the same job with a hot bucket of water and vinegar for 75% less.
Buyer beware, this company does not value client relationships and for small children the machine may be very dangerous, as I burned my hand and arm during the whole ordeal.
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