To start with i have never had any problems with tracfone untill now. Over 2 weeks ago we get our tracfone in the mail where we ordered it online. We activate it and get a long distant number. So i call and am told to wait 72 hours within that 72 hours we will get a call with a loacal number. We were requesting a 270-537 number.
In that 72 hours we never got a call so i called. At that time i was told we needed a new sims card and then we can get our local number added. So we had to waiat another 3 days for that. So we get the sims card i call back to get the number and is told that a supervisor has to request a number and the wait on that was 4 days. I get 60 units extra for the wait.
Call back 4 days later and told there is no way to see the new number but it should be attached to the sims card. So they go ahead and activate it. We wait for the text message never get one. Use the tracfone to call our home phone that has caller id on it we see it is another long distant number.
I am tired of the run around call to get a refund explain everything get put on hold then hung up on. Call back and the operater tells me theat their r no refunds on tracfones he puts me through to the supervisor
Explain yet again for the 3rd time and am told that the operator messed up when I called back to get the new number for the new sims card. That I should have been put through to a supervisor. She assures me she could send me a new sims card and we could get a local number.
I tell her no i just want a refund. She tells me we can only get one if we ordered online. I tell her i did she wants the order number. Then i am put on hold yet again. The i am told she is transfering me to another department taht will give me the code or number for a refund.
So yet again I have to explain for the 4th time what my problem is. I am told i can not have a refund because we bought minutes not the phone. I am also told that I can't be guaranteed a local number that the number I have is the best one for my area.
I inform her it is not or i could call it from my home phone but I can't because it is long distance. I am told she can give me 30 compensation minutes. I explain that is not enough for all i have been through. She tells me that is all she is authorized to give. So i took them and had the other 60 minutes put on. I informed her that this will be the last tracfone i ever order and that a lot of my family usses tracfone but i will inform them of the way i was treated. 90 minutes is not enough for 2 weeks of agravation and being lied to.
The ppl I talked to me assured me they could get me the local number but the operator i talked to last said there was no way of knowinbg what number i would get.
So i am very unhappy and angry. I will never be another tracfone customer. After i use the 90 minutes I am throwing the phone away and buying a different prepaid provider. I will never buy another tracfone and will warn everyone i know away from it.
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