My elderly parents had their (very) small kitchen remodeled by Sears Home Services in the spring of 2008. The kitchen is now three years old and falling apart, and believe me when I say it's been treated with the upmost care. Everything Sears did was cheap and poorly done: glued on laminated countertops and backsplashes (the glue is everywhere and the backsplashes are coming off), poor quality cabinets, etc. Sears delivered the wrong kitchen countertops (the correct ones should have been beveled and were square), and the sales representative told my mother it would take another four to six weeks to get the correct ones in.
My parents paid eighteen thousand dollars for this mess of a remodeling job and the aforementioned price didn't include appliances, flooring, plumbing and electrical work which my parents bought and/or installed separately. My parents believed in the Sears company based on their experiences over forty years ago, and Sears now failed to provide a quality job.
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