Usacomplaints.com » Construction & Repair » Complaint / Review: Firestone Complete Auto Care - Horrible service - firestone. #1030390

Complaint / Review
Firestone Complete Auto Care
Horrible service - firestone

I was on vacation with my family in santa monica, CA. My service engine ligt came on and my car was running very rough and jerky. I made an appointment with the firestone at 1817 Lincoln Blvd Santa Monica, CA 90404. (310) 735-0280 for 0900 AM. I drooped the car off and got a diagnostic done, oil change and a full inspection done. I was called at 1100 AM to state that one of my ignitions was bad and they recommended that get replaced with a fuel flush. I agreed and the service rep told me it would take about two hours. Around 300 PM I decided to walk back to the shop because I still did not get a call. My vehicle got done finally at 400 PM. I paid and than drove off. I made it about 4 miles down the road when the service engine light came back on and the car was still really jerky and running rough. It was like they didn't even do a thing to it. I called the store and told then and they stated that it read fine when they were done and I could bring it back if i wanted. They didn't even test drive the vehicle just hooked the machine up too it. I decided to take it to the firestone by where I live instead and always had great service there. I drove from Santa Monica to Laguna hills, CA with the vehicle driving rough and the service engine light coming on and off the whole way because I did not want to deal with these people anymore. When I got to the store in laguna hills by the mall they were pleased to help me. They looked over my paperwork and told me that they replaced a spark plug wire and did a fuel flush which was news to me because the store in santa monica told me they replaced all the spark plugs for me and that is why it took so long. The store in laguna hills still has my car and said they will call me tomorrow when they find out what was wrong. I spent 414$ and 7 hours of my day waiting on these guys to do nothing on my car but tell me they did a whole lot. I will still continue to go to firestone but will stick to the shop that is legit and credible. I have three young children and my wife all day long to get a car back in the same condition it was when I dropped it off. I just want someone to know what horrible service they provide at the store in Santa Monica and great service they provide in the store in Laguna Hills. If only the standard to this company could be the same across the board. I will never go to that store in Santa Monica again and will tell evryone I know to stay clear of them. What a scam and a rip off. Thank you for your time in this matter and hopefully someone above them can get them trained to the standard.


Offender: Firestone Complete Auto Care

Country: USA

Category: Construction & Repair

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