I recently was the winningbidder on a 2008 Jaguar XJ8L onEBay sold by Tampa Bay Auto Exchange. The EBay listing contained a description of the vehicle, including but not limited to the options that the car was equipped with.in addition, prior to the winning bid date, I was also provided with additionalwritten advertisement materialsdeveloped by Tampa Bay Auto Exchange which further described the vehicle, including but not limited tothe options that the car was equipped with. Between the EBay listing description and the seller's written advertisement material, it was represented by Tampa Bay Auto Exchangethat the car was equipped with 3 options that were important to me and germaine to my decision to purchase the car: (1) satellite radio; (2) premium sound system; and (3) heated steering wheel. The car was delivered to me via auto transport on Mon. Jan. 3. Subsequent to delivery, I discovered that the car was not equipped with any of the 3 options listed above. I notified Tampa Bay Auto Exchange via email early morning Tues. Jan. 4that they had misrepresented thevehicle description andrequested that they reverse the sale transaction and make arrangements to take the carback and to reimburse me for my $525 auto transport cost.
To date, the seller has not agreed to reverse the transaction. Clearly, this is misrepresentation on the part of Tampa Bay Auto Exchange. Their company advertisement materialstouts "we don't play any games with you" and "our goal is to make each and every one of our customers 100% happy with their purchase". This is hardly the case. You don't earn 100% happiness through misrepresentative sales tactics. The proper thing to do in thiscase is for Tampa Bay Auto Exchange to acknowledge their mistake, reverse this transaction, correct their advertising materials, and sell it to a buyer that doesn't care about these particular 3 options.
I do have copies of all written advertisement materials furnished by Tampa Bay Auto Exchange.
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