About a year ago, my husband and I went for dinner at our local Chilis. We were seated quickly. We were told that 2 people would be serving us that evening. One was a young man and the other a woman. Why they need 2 waiters/waitresses is beyond me... Anyway, the young man came over about 10 minutes later, no one asked if we wanted anything to drink... He asked if we were ready to order. We were, so we did, and asked if we could get something to drink as well. His reply was "oh, no one asked you if you wanted anything? Well, I will go let them know that you would like your beverages." Uhhh, why don't you just go get them!!! We received our meal, about 10 minutes later a woman, the other waitress, asked how we were doing. We were fine at that moment. So, we finished our meal... Without any refills on drinks... Because no one ever came back to check on us. My husband wanted more soft tortilla shells so he could finish his meal and we were also talking about dessert. The young man came back to the table, with the CHECK! He proceeded to say that he would take that up when we are ready. I said "well, could we maybe get some more shells for his meal and maybe some refills on drinks"? He seemed unfazed by the fact that we had to ask and were not ready to leave yet...! So, he brought us drinks and shells, I asked for a take out container and he asked about the bill again. This was no where near closing, just FYI, it was about 9pm on a Saturday! So, then we waited for him again to come back with my container, which was about 20 minutes later and yes, by that time we were ready to leave. When he came back with the container, I gave the bill to him and said, "guess we won't be having dessert tonight...", no response... I sent an e-mail to Chilis after that. They did try to contact me by phone, it was the manager of the local Chilis, I was unable to take the call, since I was at work. The following day, I received a voucher in the mail for so much off our next meal. About a month later, we decided to go ahead and try it again and use our voucher, all was fine with out meal and the service. The manager who was working that evening, came over to the table (after we handed our waitress the voucher when she collected for our bill) and asked how everything was, it was fine... About 3 weeks ago, we were out and about and wanted to stop for lunch... Well, we decided to stop in at that same Chilis, since last time was fine. Well, low and behold this visit was not... Again! I will not be returning to Southgate, Chilis. We were barely waited on. Had to ask for napkins 3 times and you would think they were rationing them because she brought us one at a time, when one of us was having ribs! NEVER asked if we wanted another drink. At one point my husband had to get up and walk over to the bar to ask if he could have another. We ordered chips and salsa, which we never received. Even though we asked twice for them. Not sure if the waitress even cared if we got anything, it was not busy, it was early on a Sunday, a few people seated in the bar area. We waited a half hour to get our bill, because everytime we did see our waitress she was near the bar, talking to other employees or only taking care of the men at the bar... Hmmmm. So, maybe Chilis in Southgate, Michigan needs to review their employees. Have better hiring requirements. Maybe hire some waitresses who know how to read and write, since pretty much they all seem pretty oblivious to what is going on and the waiters not much better, only concerned with when their customers are ready to leave! Not a good way to earn your tip money!
0 comments