Complaint / Review
DuctMaster Inc
Not good work & Non Responsive after Work was done - Air Duct Cleaning

Company information: DuctMaster Inc

Virginia
United States

Got a coupon in the mail regarding Air Duct cleaning for $ 64.99. It is the basic cleaning with no returns cleaning. The coupon shows a big truck with the real vacuum mounted on truck. I do not think these guys have any of these trucks. They showed up @ my home with a small vacuum and compressed air hose. Not happy with the cleaning. The tech just blew air thru the vents and his "LITTLE" vacuum was at my furnace “Trapping” the dirt! Half the time when he was blowing the air thru the vents the vacuum was not working because it blew the fuse. So I am not sure what happened to the dirt he cleaned from the ducts. The Technician demanded cash even though his coupon says it will accept credit cards. I had to ride with him to the bank and get him cash. The worst part is that I returned home and found that the A/C was not working. I did not pay attention because I saw them switching off the system for cleaning, and I thought they switched it back on. I did not get a chance to check the A/C after they were done because the Tech was in a hurry & he wanted his cash. I called the Office number on the coupons and service contract. It went to the voice mail. I kept trying and someone picked up. I told him that the A/C is not working and asked him to help me. But he said the office is closed & will open only at 8:00 AM. I told him I have a 3 yr old kid & it is very hot but he simply hung up. I tried again he threatened me saying that I was harassing. To make the story short they did not help me but I had to call an emergency A/C repair person who charged me $ 350.00 to get it fixed. It seems that while the tech was cleaning the duct he pulled out some cables from the circuit board. I would have just spend $ 180.00 If I called in a proper air duct cleaning outfit.

These guys are not genuine & do not know a word about customer service, I would advice everyone to stay away from these air duct cleaners
DuctMaster Inc; DuctMaster Duct Cleaning LLC 1-800-954-2702 or 1-800-557-7157